Customer Testimonials
The service was phenomenal, really take time and find the best deal for you
Thanks to INFINITI all dealerships people working there and being so nice to us especially Mr Brien Berstien
I love love this store!!! employees are super helpful and friendly. The new building is beautiful, it’s very modern.
Brian in service is always amazing and informative on my cars needs. Keep up the great work.
Fast, timely, professional service. By far one of my best experiences at a dealership there’s guys will not fail you
Jacob is always great and helpful!
⭐️⭐️⭐️⭐️⭐️🤙absolutely!! Customer service, techs, waiting area n all! From the lstaff n all the techs were so friendly n helpful.very comfortable waiting area with snacks n large screens.
Everyone here is so professional, attentive, friendly, and knowledgeable about my vehicle. Always on top of the services I need and very accommodating to my personal schedule. It’s the best place to service your vehicle.
Alba Ramirez, is a wonderful service representative. The service you receive at the dealership is just as important or if not more important. As the performance of your car, you can love the car. But if the service is bad, you don't buy the car again. Alba and your service crew.Are just wonderful.
I have owned five Infiniti’s and a recent Nissan and the cars are good however it’s the. Staff at INFINITI of Thousand Oaks that has made me a loyal grateful customer since 2004. Service group is awesome
Friendly service, competitive pricing on servicing of my QX60
Your service department is always kind and considerate of our time. Alba is excellent with customer service.
My routine service was completed in the time quoted. And all went well. Staff very accommodating.
Fabian was extremely knowledgeable and helpful. Should I ever require service in the future he will be my go-to.
I really enjoyed my encounter with the service department at INFINITI of Thousand Oaks. I was well informed, and they took the time to explain things to me. Overall, they're very friendly and knowledgeable. Great customer service.
My experience with Brian was very helpful answered all my questions, very good service. I highly recommend coming here for any type of service maintenance, had my car when he said he would. I would definitely be coming back for my next service.
I recently brought my car in for service, and Brian went above and beyond to make the entire experience smooth and stress-free. From the moment I arrived, he was friendly, knowledgeable, and clearly committed to great customer service. He kept me updated throughout the process and made sure everything was handled efficiently. It’s rare to find someone so dependable and genuinely helpful. Thanks again, Brian
Everything went smoothly start to finish
Thanks for goodness in curtesy, efficiency, prompt, helpful, cleaned, good advice, etc. that is all.
Alba worked me in both times I went with decent wait times. Kept me informed and was very pleasant
My service was on time and everything was done professionally. Thanks a lot Excellent service
Came in for 30k mile service. They took care of everything. Alba is the best.
The service advisor was courteous and professional. Brian answered all of my questions and took care of my vehicle.
workman ship very good, everything fixed , cars is always left in very pristine condition. Read.
I’ve been taking all of my Infinitis to Patricia Ramirez at INFINITI of Thousand Oaks for the past 10 years, and I can honestly say she is the best service advisor I’ve ever worked with. Patricia is incredibly knowledgeable, professional, and genuinely cares about her customers. She goes above and beyond to make sure every visit is smooth, efficient, and stress-free.
Whether it’s routine maintenance or something more complex, I always know my vehicles are in excellent hands. Patricia keeps me informed every step of the way and ensures that all my questions are answered. Her honesty, attention ... Read More Google - May 6, 2025
Excellent as always, with timely personalized service The team prioritized my schedule needs, which I deeply appreciated
The best Dealer 👍
Excellent service. Alba is always so knowledgeable and kind. She goes out of her way to accommodate customers
Efficient, friendly, and kept me informed. Efficient, friendly, and kept me informed. Dealership was clean and WiFi was nice to have.
Good service. Good job washing my car. Could not replicate my squeaky timing belt. Third oil change that i mentioned the squeaky timing belt. Everytime they can not replicate
Brian is great. He answered all my questions and always has given me great service
Professional, courteous, and expedient From the greeting to the end of the service, everyone was very nice
Dropping off was very busy as there were many people dropping off in the morning but it was very efficient. There was a staff member available to help and some were multitasking which helped everyone not have to wait. The team was on top of it.
Brain explained everything to me and kept me informed. It was an easy process. I will definitely be coming back.
Timely, congenial, and helpful. It was easy to drop off, communicate what needed to be done and pick up was easy. The car wash was also done very well, thank you!
They were attentive and so nice as they took care of my car. I really appreciate the staff at Infinti of Thousand Oaks!!
Nice people, honest people. A good car buying experience overall!! Thanks to my salesman, Nick!!
I say this every time I go, but I feel like a five star client at a Rolls-Royce dealership. The way Alba treats her customers is probably second to none. I don’t feel any dealership pressures, but instead, a comfort like I’m truly being taken care of.
Love the people in the service department! I’ve been a customer for over 20 years !
Whenever I need service for my INFINITI QX60 or even my 2012 Buick, I go straight to Thousand Oaks INFINITI - Nissan. Patty and her team take great care of me and explain what's needed thoroughly. Trust is rare in the car business, but I definitely have it with this dealership.
Excellent customer service. Brian honored a previously misquoted repair cost. Work completed when it was promised.
Patti & Julio are always on point and this time they went beyond 5 Star service and took care of my major service issue while providing me with a courtesy vehicle and delivering the car weeks before promised
I like working with Dennis and CJ. They are great.
Above beyond thank full for all the hard work for Cristian Arreola and Nick Manasarian, just an excellent group of class act gents, I normally do not give any review but this team made my experience of purchasing at Thousand Oaks INFINITI seamless from first contacting them I got my QX50 to the delivery of my car, trust these gents. They really take care of you. The whole team at Infinity are excellent. Thank you Nick and Cristian. I appreciate all your help if I ever need another car, I'll be sure to come and see you guys. cheers ... Read More Google - Apr 26, 2025
Warm personable people. Warm personable people. They try their best to accommodate your circumstances. Warm personable people. They try their best to accommodate your circumstances with care.
Great, great, great, and no issues and he was very personable. No complaints Loved it
Service was great Alba was very helpful and courteous everything went well and my car came back very clean
Good and fast service Accommodate my wife and I in going to a restaurant for breakfast. Provided transportation.
The service here is the best! I have been a customer here for almost 15 years and they have never let me down. I wouldn’t bring my car anywhere else
Good service a longer wait The service was good but the wait time was long since i had to come back the next day
She was extremely helpful and friendly She kept me posted on when my car would be ready
Amazing, very polite and warmly received. Courtesy and hospitality was excellent and I was given great advice on my truck maintenance .
Always treated like family at the Thousand Oaks INFINITI dealership. They never upsell and make sure to explain things clearly.
We needed to have a key programmed. They did that and corrected an issue with the back struts that we did now realize we had - for free! The app allows you to check progress, but we didn’t need to use it, as they called us as soon as the car was done. Very friendly throughout the process. This is why you buy an INFINITI!
Kevin... great guy. Helped me with all questions I had. Overall felt honest and helped to the best of his ability. Would definitely come back if in the market for a new, or used, vehicle.
Everyone was super nice, and everything was pretty self explanatory. Will definitely be going back!
INFINITI has the best service, they always take care of me and make me feel like family. Never going anywhere else to service my car!
Great customer service and work was done in the time it was completed. Friendly attitude and concerned about my vehicle needs.
Very pleasant visit for service. Jacob Greene is kind, knowledgeable and made my visit a pleasant one.
TO INFINITI is amazing! They are professional. friendly and the dealership is pleasant and comfortable. I have purchased multiple cars over the years and all my services have been done there.
I have been coming to INFINITI of Thousand Oaks since 2009. The people there are terrific and the service is outstanding! I wouldn’t take my car anywhere else!
Very knowable service rep. Service is top quality.
Patricia was excellent as usual, and provides great customer service. She takes the time to listen to your needs, offer suggestions, and keeps you informed about the status of your vehicle. Keep up the great work!
Had a very pleasant Interaction and smooth business with Jackie and Daniel they got me in my QX60. I really appreciate you both, you went above and beyond. And will be looking forward to doing more business with you two.💯
Easy to schedule. Prompt service. Nice people. Had my car back pretty quick. I’ll be back.
Great experience renewing my lease. Dennis and CJ made the process seamless and without any of the pressure tactics still found at other dealers. Class all the way. I’ve also taken my car for service here for many years. They’re top notch professionals.
Excellent team service. Dennis was fantastic. His team coordinates everything really well and CJ is the man on the spot for all things during our visit acquiring a new car. Will be coming back for our next vehicle.
My fuel door cover wouldn’t open and I only had 50 miles range. I was in a jam and the dealership took advantage. My car was there three days, since the part wasn’t ordered timely. On day 2, I requested a loaner, but Brian Fudunberg said he couldn’t help me there.
The dealership charged me $650, which included $275 for the part. I found the same part on google for $175 (OEM - INFINITI USA).
Also, the dealership did an inspection and recommended items that were recently serviced (e.g., spark plugs).
The service writer didn’t do a good job keeping ... Read More DealerRater - Apr 11, 2025
Great I don't want you to bother me with this. Good bye Enough is enough.
I have had 20 years of exceptional service. Thank you for being a wonderful dealership. I have leased cars from Dennis. There is a relaxed warmth amongst all the employees. It feels like family. Thank you today for Isaiah and Julio.
Deniss is the best; this is the 4th car we get with him.
11 years of great service on my 2014 QX70 . & 2024 QX50 INFINITI. Never a problem. Rv
Service dept is always helpful - especially Brian - he provides timely feedback and always makes sure we understand what needed to be done
I really appreciate the awesome customer service Patty always provides. She is very thorough always.
While my tire didn’t arrive as expected, the team was in communication and provided loaner assistance
Everyone is extremely friendly and helpful From Brian to the 2 separate shuttle drivers and the cashier 5 star service ??
Great customer service and work was outstanding.
This was an out of state purchase. As promised Nic made transactaction very smooth, prior to my arrival. At pick up very few papers to sign!
We service both our Infinitis at this location, and are always extremely satisfied with the service. Efficient and thorough. The service advisors are always super friendly and helpful. Shout out to Alba, Ignacio, Patty, and Jacob. They’re all awesome!
Fabian was great, very attentive and greeted me right away when I arrived and he explained everything at check out
Well, I used to be a 100% fan of this place, but since I told them I couldn't buy another car (too expensive now), after more than 20 years of my loyalty they are turning into xxxxxxxx. I am not speaking about the service, or internet sales department as they have been excellent the whole time, but one or two people I've spoken to in finance since I asked to terminate my lease have been less than polite..I'm in sales and you would think that people who have given you that many years of business would be thankful. ... Read More DealerRater - Apr 1, 2025
Great service. I would recommend someone to buy a car there. I would go back and buy another car
I have been coming for about 20 years and I have always had a good experience. The staff is friendly, helpful, and professional.
Great customer service, on point chill 100 percent recommend to come see patty Great service advisor
I brought my g37 to get serviced everyone was professional and kind patty helped right away, my car was done in less than a hour and thirty minutes ,I enjoyed the complementary popcorn and soda! 5 out of 5 experience at this INFINITI dealership!!
Amazing dealership, Alba Ramierz is fantastic. She provides excellent service always helpful and goes above and beyond.
Best service ever !! Patty is so helpful. They take care of me and my car. They make sure I’m safe on the road, and that’s very important to me. My car is always so clean when I pick it up.
Perfect My time at the dealership was fine. The staff is always very pleasant and helpful.
Service advisor was very nice and followed the process all the way through.
Fabian greeted me promptly and listened to my needs. He was able to resolve my issue and kept me updated on the status of my vehicle. Great team members from check in through out.
The service was excellent as was the car wash. However, we had an incident with the advertised oil change price. We were sent a card which didn’t indicate it was a coupon. We had to go home to retrieve the card to obtain the advertised price. The fact that it has an expiration date does not indicate it’s a coupon. It only indicates the price has an expiration date.