Customer Testimonials
Spectacular staff! Jaquelyn in particular is amazing. She helped me through the whole process of buying my car. She needs a raise! Seriously! Very genuine girl, I strongly suggest this dealership.
We just bought our sixth vehicle from this dealership. They are very knowledgeable in helping us stay within our budget. We would highly recommend them.
Amazing dealership. Amazing staff!!!!(especially Dennis) This is our second infinity car from them. We highly recommend!!!
I just bought My third car from this dealership. And as always, they made it as painless as possible. Ricardo, Christian and Fidel All helped me achieve my goal with my new car. They are friendly and considerate and not pushy at all. They are accessible and really work with you to make everybody happy. Also, the service department is excellent. I have always dealt with Brian and Alba, And they never let me down. I can’t say enough good things about this dealership!
Knowledgeable staff; Good lease terms; Employees are courteous and helpful. Had questions about car features after I leased, and they responded quickly.
I bought a CX-3 from Carlos this past weekend. He was super helpful and nice to work with. Got a great deal and would highly recommend their services!
The service department team is a well oiled machine and the work exemplary. Thousand Oaks INFINITI takes care of you in your time if need.
This dealership is one of kind. They treat you like family. I love it there. They take such good care of my car.
Absolutely terrific. Dealing with their service dept is a pleasure, Brian, my service advisor is the best!! My car is 15-years old and looks / runs like new largely due to Brian (Service Advisor) Julio (Service Mgr) and their team of top notch technicians. The best service experience - consistently - in all of my 50+ years of driving !!
Good customer service, good communication, good loaner car. Overall very satisfied Everyone was very friendly and courteous.
I bought my first INFINITI from thousand Oaks and the service has always been Great! You can expect courteous, friendliness, honesty and professionalism from their staff.
I have owned at least 6 Infiniti's. Your dealership is top tom bottom the best with whom I have worked. It is clean, thorough and over delivers in every way.
Courteous and knowledgeable service advisor. Work was completed in a timely fashion and performed excellent.
Great service at the dealer infinity , good skills from the service technician on the dealer
Patty Ramirez handled everything and even discovered my new battery was bad and had it replaced.
Service representatives Alba and Virginia are amazing and attentive. Staff in reception area very nice and kind.
I have owned Infinities since 2005. This is my fourth one. I’ve always had them serviced at the INFINITI Of Thousand Oaks dealership. They are very competent, knowledgeable and accommodating. I would highly recommend them for any of your servicing needs.
Great service. Brian is my go to guy. Free loaners, great car wash, waiting area clean and we'll stocked
I was blown away by the service and professionalism from Kyle at Infinity of Thousand Oaks. I flew in from San Francisco because they had the make and model that I wanted, and Kyle picked me up at LAX and drove us to the dealership. He was courteous and polite at all times - I never felt pressured or "sold". He and the finance/paperwork guy made the whole process easy and quick. Can't recommend them enough!
This was one of the best car buying experiences that I have ever had. Joel Gonzalez was was very knowledgeable, professional and a pleasure to deal with. Joel and finance manager, Cristian Arreola, made this transaction easy with no hassles. I highly recommend them.
I loved Westlake Infinity Dealership! I ran over something and was worried about the possibility of damage to the car, They checked everything out and found out my car was just scrapped on the bottom but ok! Then they washed my car and I drove off happy!!
INFINITI of Thousand Oaks has excellent employees, always helpful and the service department is top notch!
Always a great experience. Brian takes good care of me and my car. INFINITI of Thousand Oaks is the best!!
INFINITI of Thousand Oaks in the best of the best. Excellent in every way. Thank you.
This INFINITI dealership is professional in every way. The detailing on my car looks fantastic. Plus, the service team is very friendly and engaging.
Kind, respectful, knowledgeable , always friendly and helpful. It is a pleasure to do business with infinity because of Brian
Very nice, no pressure, and always helpful. Dennis takes care of me every time I lease a car.
Employees are friendly and helpful also notice they always offered you a drink that kind of approach make you feel welcome.keep up a good work
Very Professional and Genuine people. A satisfied customer. We definitely recommend the dealer for your Auto Purchases.
This was the first service I’ve had since we purchased the car. Friendly staff and extremely helpful explanation of the new software
My G 37 has been serviced at the INFINITI thousand Oaks dealer since I bought the car in 2007. At that time, Julio Ramirez was my service/maintenance person go to. He was so helpful, knowledgeable, personable and deservedly now the service manager! He knows my car inside and out, more than I do. The others are great too. Each person who has assisted me from the receptionist, service and driver is knowledgeable and professional. Appreciated Raul’s friendly service by taking me and bringing me back while car was being serviced. I learned more efficient driving routes! Can’t say enough ...
INFINITI has excellent sales people and top notch customer service every time. They never dissappoint.
Always a pleasure to work for so many years with everyone at INFINITI T.O. from the internet sales department Dennis O'Brian to Julio service department and everyone else there. The only challenges for a year and an half is your INFINITI Finance department who gave me 3 months APPROVED I repeat 3 months deferrals/postponement approved by INFINITI Finance during the pandemics and reported me as late???? Why???? I'm so tired and so exhausted to keep calling and disputing this erroneous information and that you messed up my credit reports when finally they removed 2 of the 3 of the wrong ...
Always courteous, knowledgeable and on time. I tend to stay with one service advisor and Alba is always attentive,courteous and always helpful. Always a good experience.
FAST SERVICE WITH BIG SMILE EXPLAIN THE SERVICE I AM GOING TO MY SUV WITH THE RIGHT PRICE
Virginia was very courteous and provided timely services. She was very thorough in explaining the service details.
This was my 2nd vehicle purchased from INFINITI Of Thousand Oaks. They worked phenomenally with me, and it was the quickest deal that I ever closed on an automobile, and for the 2nd time. David assisted me with my trade-in, and Cristian with my financing. Everyone that I met throughout the process cared that I didn't feel pressured, answered all of my questions and were extremely informative. I know that a lot of behind the scenes activity goes on during these transactions. Therefore, I would like to express my appreciation to everyone that was involved in mine, all the ...
Just bought my third car from T.O.INFINITI. Nick and Christian treated me right and got me into a thrilling machine. The dealership is always a pleasure to deal with and their service department, headed by Julio along with Alba, Patty and others, is beyond excellent. You will feel like family and the work the mechanics do has been perfect each and every time. Great organization!
The experience was top notch! I called for a car on Friday night, Edwin got me the all the paperwork and had all the signing done, so when I got there on Saturday to get my car, it was all taken care of. Thank you Edwin and Joe for all your help with getting me the QX60 I wanted!
Fantastic Alba and Juio are great great great great great great excellent very good fantastic
Great dealership , always gives great advice on what needs to be fixed on my car , but I wish they could fix the continues screaming of my brakes on my FX 35 when it's cold or hot when you pull out or back up, it's very embarrassing!!!
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This dealership is amazing. They are always on top of greeting the customer in a friendly manner - never any pressure. I always feel they listen and really care about me as a person as well as any service issues I may have.
It was refreshing to work with the dealership that had all his people they were transparent about my transaction and explained all the details of my lease. I called several other dealerships, the people at this one were hands-down superior to the rest.
Clean environment friendly people Vehicle was finished on time Flawless work vehicle was washed cleaned very satisfied
The best service very time. Most helpful and friendly employees. Love going in and seeing all the service staff. Thank you Brian for all you help.
This is the best INFINITI Service center in Southern California. The service reps are great and always extend great service and care for the customer.
I have always had an excellent experience at INFINITI of Thousand Oaks! I just purchased my 7th INFINITI and I plan to continue! The staff at INFINITI of Thousand Oaks is outstanding and I would recommend them to anyone.
Dennis O’Brien and his entire INFINITI team are fabulous. Everyone was so friendly, helpful and accommodating. They are so knowledgeable and nice, and made everything easy and elegant. We will always buy from this dealership...they are amazing and top notch. We love our INFINITI!
The staff at this dealership are very professional. They know the product and are not pushy like most other dealers. They have a very relaxed atmosphere, which I like. Furthermore, the staff listened to my needs and were very accommodating. I will be back there to have my service performed as well as obtain my next vehicle.
Dennis was fantastic, straight forward and very knowledgeable. I would buy another car from him. I bought a QX80 and the financing was easy. My trade-in was more than I assumed. Thanks to everyone in the sales department.
I live in Los Angeles but drive to 1000 Oaks for their customer service. Customer since 2012. Looking forward to many years ahead. Than you.
The experience as great. This is the 3rd SUV QX 60 I have bought from Dennis. Very professional. Good food good good dood This survey is too long
One of the BEST experiences I have had purchasing a vehicle in over 50 years. Edwin-sales and Drew-GM, made the purchase easy and professional with NO Stress. We were even told to re-visit the dealership in one to two weeks to go over all the features of the vehicle and set up the features to our needs. Very professional from start to finish.
INFINITI of Thousand Oaks, has the best INFINITI service in all of la county and Ventura Country. It’s a class organization with some of the friendliest staff
This was my 3rd car purchase at this location. Highly recommend them. I bought a 2021 Infinity Q50 with full maintenance package and tinted windows included.
Thousand Oaks infinity is the best! The service department is very friendly, quick and very professional! I wish all car service departments were like this one.
INFINITI of Thousand Oaks, has the best INFINITI service in all of Ventura Country. It’s a class organization with some of the friendliest staff I’ve encountered.
The Service I usually receive from them has always been excellent. They always make sure that I leave satisfied with the Work they have performed.
Best dealership ever!!!! Fidel turned the experience of leasing a new car to a fun easy experience, especially under my unique circumstances..... someone had crashed into my old car 1 day before the lease was up and I had to get it fixed quickly without having to extend the lease for another month.... not only did Fidel give me the best rates for a new car, he complete took care of the rerun of my old as well..... Fidel and the supervisor were extremely professional and very courteous..., and even funny!!! Would highly recommend this branch over any other!!!
Nice bunch. They really do care about the owners and their cars. This is my third car from this dealership. No reason to go anywhere else.
This dealership is awesome, From the sales team to the parts dept and everyone in between. If you want a great deal this is your first and last stop, They take the time to explain everything in detail to make your experience a positive one
We needed to get a pre-owned vehicle (budget constraints) for my wife this week and she wanted to upgrade to a mini-SUV from a compact sedan. We looked around and got a good idea on the prices for a few Mazda pre-owned mini-SUVs (same brand of her previous vehicle). She was happpy with what she saw but I could tell that she wasn't completely satisfied with what she saw and was compromising on a few features that she wanted but wasn't there just to get into a mini-SUV in our price range. After driving away from the Mazda ...
Whole experience was great enjoyed the service provided while buying the car and financing went very smooth would definitely recommend to my friends and family. Although Issac being new to the business I believe he will be an asset and help further the service provided to the customers. Thanks Todd and Issac
Diligent effort to make deal work, .worked hard to get a tough deal done with many circumstances in flux, jumped in to figure out solutions..
After searching and going to three INFINITI Dealers nearby close to my home I finally received the lowest price for leasing a new Q50 just over the phone speaking to Delan and upon arriving I received an outstanding personal service by Edwin Alas. Not only they honered the price quote over the phone but I also enjoyed the cordial and respect I had received which not too often you ger from any Auto dealership. If you want the best price and quality service this is the one no matter how far you have to go. I drove from Los Angeles ...
IOTO has a great pre owned sales team that are very respectful and knowledgeable they have the best cars and the best deals no doubt
We are an out of state buyer and purchased our 2018 qx80 vehicle from INFINITI of Thousands Oaks. We had visited or talked to many dealers before talking to Dennis at the INFINITI of TO. All process was hassle free and we worked with Dennis to make the deal without even visiting the dealership!!. I highly respect the honesty of this dealership and incredible pricing offer that no other dealer was able to match or even offer. After the deal was finalized, I visited the dealership, met the staff, signed paperwork and was able to leave in a matter of an ...
My daughter and I were treated like royalty by Sandy and Dylan Young. They worked on the perfect deal for almost a week, finding the Infinity package that met our needs. The entire sales, finance and delivery processes were effortless, and I recommend buying your next automobile from Infinity of Thousand Oaks. My finicky daughter loves her car!
I wish I could give them 10 stars. From service to sales everyone treats you like you are family. I would buy a car from them even if I moved halfway across the world.
Last week I leased a new Q40 from INFINITI of Thousand Oaks!! I couldn't be more pleased with the attitudes of all the people I interacted with, from the Sales Consultant, Micky Krunsbruner, the Personal Assistant, Travis Lee, the Service Consultants, Julio Ramirez and Alba Ramirez, and EVERYONE ELSE that I had the pleasure of interacting with and don't have their names. They made doing business with them more of a pleasure than the normal dreaded event. The Q40 is my 4th INFINITI with this dealership. I wouldn't have come back if I wasn't pleased with ...
I recently purchased a G37 at INFINITI Thousand Oaks. Rob Grimes provided me with top notch excellent customer service on the acquisition. He was authentic and genuine in his sales approach which made for a no stress, no hassle purchasing experience. All the other staff I encountered were warm and friendly. There are three other INFINITI dealerships closer to me but it was worth the extra time and effort to travel to Thousand Oaks. I highly recommend them for your INFINITI purchase.
Honest, no pressure, stand behind the sale and fix any unseen problems. They care about a long term relationship and customer satisfaction. their facility is comfortable while you're waiting.
A+ Dealership, The Service Dept goes above and beyond to help you. I will never go any place else. I thought I would write a review I usually don't but because of how nice everyone was and how they made me feel like I am part of a family, I felt I should. I got a flat tire around 6 the service dept was about to close and they put me in a loaner car and sent me on my way. It was so fast I didn't miss my dinner plans. Thank you INFINITI Of Thousand Oaks.
I bought my INFINITI G37 convertible from Thousand Oaks, I was impressed of how kind and friendly the GM was and how hard she and her sales team worked to help me get my dream car. I was so impressed I sold my INFINITI G35 (new) from Miller INFINITI and and went and got another INFINITI from T.O. For my husband. My lease is up soon for my convertible and I will be back to T.O to get another one out, I can't see myself or family going to any other dealer I just love the GM ...
Julio is great to work with. He is always very friendly and looking out for my best interest when it comes to parts and service. I feel I can trust the recommendations he provides and the work is always top notch. Val at the service desk is great to work with also. She is very helpful and friendly.
After being contacted by the general manager Donna Williams and Brad who saw my poor review of my experience at their dealership, she called me and wanted to see if she could turn around my bad review. She made sure I was well taken care and I was able to go home with a car and a much better opinion of that dealer. Thank you, Donna, John, Jim, Kevin and Mark and the guy (didn't get his name) who prepped the car right before closing. Thumb's up for this team!
Scott Murphy is an excellent and knowledgeable salesman. My husband and I walked into the dealership and was greeted professionally with an introduction of his name and a handshake. He showed us the cars we were interested in and allowed us to test drive each one ! Yes, he was also a live tutorial with all the facts of each car we drove. His knowledge of the navigation system , stereo, I pod, engine, speed, trunk space, etc. is exceptionally impressive. Scott is also a very patient man and kept a smile with respect towards us at the final sale of our ...
Matt is the man!! I really need not say anymore. He has helped me buy my 4th car. This guy knows his Infiniti's inside and out. Matt was able to show me how to pair my bluetooth phone unlike the my previous BMW dealership, who just said it's easy follow the instructions. Rock on!! COD 5 is on the way......Thanks Matt!!!
Bought a 04 G35 from these guys after being referred by CarsDirect to the Fleet department. I had visited this dealer before walking in the front door and was slimed by the usual sales slime. The fleet guys were totally different. Everything was up front. They let me test drive all the cars I was interested in, found me the car with the options I wanted, gave me a great deal even showing me the invoice and the extra dealer incentive (got the car for below invoice). Dennis and Luciano were very nice. Since I was coming from the fleet department ...
I LOVE THIS DEALER I WOULD PURCHASE ANOTHER CAR !!!! THANK YOU VERY MUCH 🙂